FREQUENTLY ASKED QUESTIONS

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How does the "Sign me in automatically" work?

The "Sign me in automatically" is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

What happens if I forget my password?

If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.

How can I change my password?

After you are logged in, click on 'Account Settings' link, you will see the "Current Password" field, type your current password in this field and your new password on the fields "Password" and "Retype Password", then hit the submit button.

Am I required to have an account to add items to the site?

Yes. In order to add any item, including Free items, to the directory you must have an account.

How can I sign up for an account?

To sign up as a sponsor go to the 'Advertise With Us' link at top menu, select an item and level and click in 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'.

Why am I receiving an 'Account Locked' message?

If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.

How do I activate the facebook instant messaging within my business profile?

In order to activate the Facebook instant messaging within your business profile, you must first have your facebook business page "name" verified by Facebook. To learn how to do that visit our video tutorial page https://myalbertadirectory.ca/tutorial-videos.html on how to accomplish that. Once you have verified your Facebook business name, you can activate the instant messaging feature by adding your Facebook business name (only) no the entire link into the instant messaging area within the back-end of your profile. If you need assistance with that, feel free to contact our office for help at https://myalbertadirectory.ca/contactus

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